Homeowners visit your website at 9 PM on a Sunday. They want to know if you service their zip code, what you charge for a house wash, and whether you are booked next week. If nobody answers, they click the next company on Google.
An AI receptionist is a chat widget trained on your business - services, service area, hours, and FAQs - so visitors get instant answers and you get a lead in your CRM.
What it is good at
- Answering repeat questions: pricing basics, areas served, insurance, availability
- Collecting name, phone, email, and job details before you call back
- Staying polite and on-brand when you are on a ladder or driving between stops
- Working 24/7 on Business Platform with credits
What it is not
It does not replace emergency dispatch, complex commercial bids, or angry customer recovery. Those need a human.
It should not make up prices you never configured. SpringOS grounds answers in your receptionist settings, website content, and uploaded pricing - scoped to your company only, not other tenants.
How to set it up in SpringOS
- Open Settings → AI Receptionist and fill in services, service area, and hours
- Add FAQs for the questions you hear every week
- Optional: import your website or upload a pricing screenshot to sync knowledge
- Embed the receptionist widget on your site alongside your quote form
Best results
Start with ten real FAQs from your inbox. Update the profile when you change minimums or add a new service. Review new leads in Messages each morning so nothing sits overnight.
Used well, the receptionist filters tire-kickers and surfaces serious buyers - you spend phone time on jobs worth taking.