Google reviews are modern word of mouth. Homeowners shortlist three companies and pick the one with recent five-star feedback and photos. The best time to ask is right after a job goes well—when the driveway is still wet or the pool is crystal clear.
Most owners mean to ask but forget by Friday. Automation sends one polite text after payment so every completed job gets the same professional nudge.
Timing and tone
- Wait until the job is marked completed and paid—never ask mid-job
- 15–30 minutes after payment feels natural, not pushy
- Keep the message short: thank them, link to your Google review page
- Do not offer incentives that violate Google's review policies
SMS vs asking in person
Asking in person works when you have rapport. SMS works when you are already driving to the next stop and the homeowner is inside. A text with a direct link removes friction—they tap, rate, done.
SpringOS can send an automated review request SMS after jobs are completed and paid when you enable it in Settings → Follow-up and add your Google review URL.
Set up once in SpringOS
- Paste your Google review link in Follow-up settings
- Enable automated review requests and confirm your business SMS number
- Complete jobs and mark invoices paid as usual—the text schedules automatically
- Review usage under Settings → Credits if you run high volume
Protect your reputation
Fix problems before asking for public praise. If a customer was unhappy, call them—do not automate a review request.
Steady review flow beats a one-time push. Ten reviews a month from happy regulars outrank a burst of old reviews from years ago.