An AI receptionist is only as good as the information you give it. Feed it vague copy and visitors get vague answers. Feed it your real minimums, service area, and the ten questions you answer every week—and it becomes a useful front door for your business.
Start with your top ten FAQs
- What areas do you serve?
- What is your minimum job price?
- Do you offer free estimates?
- Are you licensed and insured?
- How soon can you schedule?
- What payment methods do you accept?
- Do you soft-wash roofs / handle saltwater pools / haul debris?
- What is included in a standard visit vs add-ons?
- How do recurring service plans work?
- Who do I call for an emergency or active leak?
Pricing: be specific enough to qualify leads
You do not need to publish every line item, but ranges and minimums filter serious buyers. Example: House washes from $0.15/sq ft with a $175 minimum in [counties]. Pool weekly service from $165/month for standard residential pools.
In SpringOS, receptionist settings, your products catalog, and optional website or screenshot imports all feed the same company-scoped knowledge base. The chat should echo what you would tell someone on the phone—not invent a number from the internet.
Import knowledge instead of retyping
If your website already lists services and service area, import the URL to sync content into receptionist knowledge. For menu-style pricing on a flyer or screenshot, upload an image and let SpringOS extract structured details—then review and correct anything off.
Credits apply per import; update when you change rates seasonally.
Review and improve weekly
- Read new leads each morning in Messages—note questions the bot mishandled
- Add a FAQ when the same gap appears twice
- Turn off answers you are not confident about; default to capturing contact info
- Embed the widget next to your quote form so serious buyers have two paths in