Do all plans include SpringOS support tickets?

Yes. Active subscribers and trial users can open in-app support tickets. Agency accounts get priority handling.

Where do support replies appear?

Replies stay in the ticket thread and surface in Messages with notifications when support responds.

All plans

Support Tickets

Open a support ticket from your dashboard and chat with the SpringOS team. Priority response on Agency; standard on Pro; basic on Starter.

One 14-day free trial per account — credit card required at signup. Cancel anytime during the trial and you won't be charged.

Overview

Every plan includes access to SpringOS support tickets. Message us about billing, setup, widgets, or bugs — conversations stay threaded in your Messages area.

Agency accounts get priority handling. All active subscribers and trial users can open tickets.

What you can do

In-app ticket creation and threaded replies
Available on all plans during trial and subscription
Priority queue for Agency plan
Standard priority on Pro, basic on Starter
Notifications when support replies

How it works

Open a ticket

From Settings → Support, describe what you need help with.

Chat with our team

Replies appear in the ticket thread. You'll be notified of new messages.

Resolve and archive

Mark resolved when done. Reopen anytime if you need more help.

Related features

Messages

Team messages, support tickets, and store inquiries in one place.

Ready to try Support Tickets?

Pick your plan and start a 14-day trial. Credit card required at signup — cancel anytime during the trial and you won't be charged.