Included

Support Tickets

Open a support ticket from your dashboard and chat with the SpringOS team. Business Platform includes priority support.

One platform for service businesses - installed and configured for yours.

Overview

Every Business Platform installation includes access to SpringOS support tickets. Message us about billing, setup, widgets, or bugs. Conversations stay threaded in your Messages area.

Active subscribers can open tickets anytime. Priority handling is included with Business Platform.

What you can do

In-app ticket creation and threaded replies
Included with every Business Platform installation
Priority support for Business Platform
Notifications when support replies
Help with setup, billing, widgets, and bugs

How it works

Open a ticket

From Settings → Support, describe what you need help with.

Chat with our team

Replies appear in the ticket thread. You'll be notified of new messages.

Resolve and archive

Mark resolved when done. Reopen anytime if you need more help.

Related features

Messages

Team messages, support tickets, and store inquiries in one place.

Ready to get Support Tickets for your business?

Support Tickets FAQ

Common questions about Support Tickets in SpringOS.

Does Business Platform include support tickets?

Yes. Active subscribers can open in-app support tickets. Business Platform includes priority handling.

Where do support replies appear?

Replies stay in the ticket thread and surface in Messages with notifications when support responds.