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Features
Pro+SMS inbox & two-way texting
Connect Twilio and reply to customers from the Messages SMS tab.
Before you start
Two-way SMS uses the platform Twilio number. Inbound texts to that number appear in your inbox when the customer's phone matches a CRM record.
Send and receive
- Open Messages → SMS tab.
- Select a thread by customer phone number, or start from a customer profile with a saved mobile number.
- Type your reply — outbound SMS uses credits from your balance.
- Inbound replies to your business number thread here automatically when the sender matches a customer.
If SMS is unavailable, open a support ticket — your account may need the business number enabled on your plan.