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Features

All plans

Support Tickets

Open and manage in-app support conversations with the SpringOS team.

Want the marketing overview? Read about Support Tickets on Features →

For a product overview, see /features/support-tickets. This guide covers getting help from inside the app.

Open a ticket

  1. Go to Settings → Support Tickets (visible on active plans for owners and managers).
  2. Click New ticket, describe your issue, and submit.
  3. Replies appear in the ticket thread — you'll see unread counts under Messages.

Response priority

  • Agency — priority queue.
  • Pro — standard priority.
  • Starter — basic priority.

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