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Account & billing
Billing & trial
How the 14-day trial works, when you are charged, and how to manage your subscription.
Paid plans include a 14-day trial. You add a payment method at signup; SpringOS does not charge until the trial ends unless you upgrade or add billable add-ons.
During the trial
- You get full access to features included in the plan you selected for 14 days.
- The trial banner on your dashboard shows days remaining and which plan features are at stake.
- Open Settings → Billing to see your charge date, plan details, and usage limits.
After the trial
If you do not cancel, your card is charged the plan price on the trial end date. Cancel anytime from Settings → Billing before that date to avoid charges.
Refund policy
- Refunds may be available within 14 days of your initial subscription charge.
- Usage in any tracked category must not exceed: Starter 10%, Pro 7%, Agency 5%, Enterprise 5% of that category's plan limit.
- Open Settings → Billing → Request a refund to check eligibility automatically.
- Talk to support only if you want a person to review your case after the self-service check.
- Cancel anytime from Billing to stop future charges — no ticket required.
Checkout canceled?
If you leave Stripe Checkout without finishing, visit /subscribe to complete signup. A canceled checkout is not the same as an expired trial.