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Account & billing
Billing & subscription
How Business Platform billing works after concierge install, and how to manage your subscription.
SpringOS Business Platform pricing is set in your sales proposal (setup fee plus monthly). Payment happens through an installation link from your SpringOS representative, not a public trial signup.
After you go live
- Your monthly subscription covers the platform features included with Business Platform.
- Open Settings → Billing to see plan details, usage limits, and payment method.
- Cancel anytime from Settings → Billing if you need to end the subscription.
Refund policy
- Refunds may be available within 14 days of your initial subscription charge.
- Usage in any tracked category must not exceed: Starter 10%, Pro 7%, Agency 5%, Enterprise 5% of that category's plan limit.
- Open Settings → Billing → Request a refund to check eligibility automatically.
- Talk to support only if you want a person to review your case after the self-service check.
- Cancel anytime from Billing to stop future charges — no ticket required.
Need to finish checkout?
If you left an installation checkout unfinished, contact your SpringOS representative or visit springos.co/contact. Do not use public /signup or /subscribe trial flows.