AI Voice Receptionist setup

The AI Voice Receptionist is a $30/month SpringOS Store add-on. It gives your business a dedicated phone number answered by AI — separate from the Pro+ chat widget covered in /docs/ai-receptionist.

Before you start

• Available to any active SpringOS account — purchase from SpringOS Store in your dashboard.
• Owners or managers with widget settings access can buy and configure the add-on.
• Voice calls and SMS use your SpringOS credits (see credit costs in the store listing).
• Fill out your company profile first — setup pre-fills greeting, services, and hours from Settings → Company.

Step 1 — Purchase

1. Open SpringOS Store from your dashboard sidebar.
2. Find AI Voice Receptionist ($30/mo) and click Subscribe.
3. Complete Stripe checkout — you are redirected to the setup wizard when payment succeeds.
4. If you already purchased but did not finish setup, go to Settings → Voice Receptionist setup.

Step 2 — Choose a phone number

1. On the setup wizard, choose Local (3-digit area code) or Toll-free.
2. For local numbers, enter your preferred area code and click Search numbers to preview availability.
3. The number is permanent once setup completes — pick an area code your customers recognize.
4. Click Continue to business info when you are ready.

Step 3 — Business info & voice

1. Set the phone greeting callers hear when the AI picks up.
2. Enter services offered, service areas, and business hours — all three are required.
3. Choose your receptionist voice — preview sample clips and your greeting before selecting.
4. Optional: add FAQ answers, extra business details, and booking instructions for what the AI should collect (name, phone, service, preferred time).
5. Click Continue to review.

Step 4 — Confirm and go live

1. Review your number type, area code, and business details on the confirm step.
2. Click Complete setup — SpringOS provisions your Twilio number and connects the AI voice agent.
3. You land on Settings → Voice Receptionist to adjust settings later.

After setup

• Share your new business number on your website, Google Business Profile, and marketing.
• Open AI Receptionist in the sidebar to see calls, SMS, transcripts, and chat activity in one hub.
• Update greeting, voice, hours, knowledge, and human transfer options under Settings → Voice Receptionist.
• Use Call me to test on the voice settings page to hear your receptionist before customers call.
• Inbound and outbound SMS from your dedicated number also appear in the AI Receptionist hub.